Privacy Policy & SMS Terms & Conditions

By submitting your information through any form on https://www.thefrankotagency.com, you expressly consent to the collection, use, and processing of your information as described in this Privacy Policy.

If you choose to opt in, you also consent to receive SMS (text) messages from The Frankot Agency regarding your insurance needs and customer service.

You confirm that:

• You are at least eighteen (18) years of age.
• You are the authorized user of the phone number provided.
• You consent to receive SMS communications from The Frankot Agency.

Providing consent to receive text messages is not required to purchase insurance products or services.

If you opt in to receive text messages, you may receive communications related to:

• Insurance quote updates
• Appointment and meeting reminders
• Policy reviews
• Billing or payment reminders
• Claims assistance
• Coverage updates
• Renewal notifications
• Requests for documents or additional information
• Responses to customer service inquiries
• New insurance product announcements or rate updates
• Agency news, promotions, or special offers (where applicable and only with your consent)

Message frequency varies depending on your relationship with The Frankot Agency and your requests for service.

Typically, customers receive up to two (2) text messages per week, although additional messages may be sent when assisting with claims, servicing policies, scheduling appointments, or responding to customer inquiries.

Standard message and data rates may apply based on your wireless carrier's pricing plan. Charges may vary depending on your carrier and whether messages are sent domestically or internationally.

You may consent to receive SMS messages by:

• Providing verbal consent during a phone conversation
• Completing a quote or contact form on our website
• Completing a paper form
• Requesting customer service where SMS communication is offered

Your phone number will only be used for communications you have consented to receive.

SMS consent and phone numbers are never shared with third parties or affiliates for marketing purposes.

You may stop receiving SMS messages at any time by replying:

to any message received from The Frankot Agency. After opting out, you will receive one final confirmation message, and no additional SMS messages will be sent unless you opt in again.

Reply HELP to any SMS message for assistance.

You may also contact us directly:

• Message and data rates may apply.
• Message frequency may vary.
• Reply STOP at any time to unsubscribe.
• Reply HELP for assistance, or visit our website at agents.allstate.com/the-frankot-agency-south-saint-paul-mn.html.
• Consent to receive SMS messages is not a condition of purchasing insurance products or services.
• Wireless carriers are not responsible for delayed or undelivered messages.

We collect information that you voluntarily provide when interacting with our website or contacting our agency.

• Personal Information: This may include name, email address, phone number, mailing address, insurance information, and any other information you voluntarily provide when requesting a quote, consultation, or customer support.
• Non-Personal Information: We may automatically collect certain information, including IP address, browser type, device information, operating system, pages visited, referring websites, and cookies and analytics information.

We use your information to:

• Provide insurance quotes and consultations
• Service existing insurance policies
• Schedule appointments
• Respond to customer inquiries
• Send requested SMS or email communications
• Process claims assistance
• Improve our website and customer experience
• Analyze website performance
• Inform you of products, services, promotions, or policy updates that may benefit you

We respect your privacy. The Frankot Agency does not sell, rent, trade, or share your personal information with third parties for marketing purposes.

We may disclose information only when:

• Required by law
• Necessary to comply with legal processes
• Needed to protect our legal rights
• Necessary to provide insurance-related services you have requested

We take reasonable administrative, technical, and physical safeguards to protect your information. These safeguards include secure website connections (SSL encryption), secure data storage, restricted access to customer information, and industry-standard security practices.

Although we take every reasonable precaution, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences, analyze website traffic, improve website performance, and deliver a better user experience.

You may disable cookies through your browser settings; however, doing so may affect certain website functionality.

You have the right to:

• Access your personal information
• Update or correct your information
• Request deletion of your information (subject to legal or regulatory requirements)
• Withdraw your consent for marketing communications
• Opt out of SMS communications at any time by replying STOP
• Unsubscribe from marketing emails using the unsubscribe link provided in those communications

To exercise any of these rights, please contact us.

Our website may contain links to third-party websites. The Frankot Agency is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy and SMS Terms & Conditions periodically to reflect changes in our business practices, technology, or legal requirements. Any updates will be posted on this page with a revised Effective Date.

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Allstate Insurance. This includes SMS messages for conversations (between employees). Message frequency varies. Message and data rates may apply. See privacy policy at https://thefrankotagency.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

If you have any questions regarding this Privacy Policy, our SMS Terms & Conditions, or our privacy practices, please contact us.